Terms of Service

These terms outline the rules and regulations for using FBN Travel's website and booking services.

Last updated: May 2026

Important information

Binding agreement

These terms form a legally binding contract.

Clear responsibilities

Your rights and obligations are defined upfront.

Legal protection

Protection for both travelers and FBN Travel.

Key terms at a glance

Service Agreement

The binding contract between you and FBN Travel that governs your use of our platform and services.

Payment Terms

Conditions for payment processing, refunds, and billing as they relate to your bookings and transactions.

Cancellation Policy

Rules and conditions for canceling bookings, including applicable fees and refund timelines.

Right to Access

Access your account information and booking history at any time

Right to Support

Receive customer support and assistance with your bookings

Acceptance of Terms

By accessing and using FBN Travel services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily download one copy of the materials on FBN Travel for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities under your account.

Prohibited Uses

You may not use our service for any unlawful purpose or to solicit others to perform unlawful acts. You may not violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

Service Availability

We strive to provide continuous service availability, but we do not guarantee that our service will be uninterrupted or error-free. We reserve the right to modify or discontinue the service at any time.

Limitation of Liability

In no event shall FBN Travel, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

User responsibilities

Accurate Information

Provide truthful and up-to-date personal and travel information

Account Security

Maintain the confidentiality of your account credentials

Compliance

Follow all applicable laws and regulations when using our services

Payment Responsibility

Ensure sufficient funds are available for all transactions

Payment and billing terms

Payment processing

All payments are processed securely through our payment partners. By providing payment information, you authorize us to charge your account for the services you purchase.

Pricing and fees

  • All prices are displayed in the currency selected during booking.
  • Additional fees may apply for certain services or modifications.
  • Prices are subject to change without notice.
  • Taxes and surcharges are calculated based on applicable regulations.

Refunds and cancellations

Refund policies vary by service provider and booking type. Please review the specific cancellation terms for each booking before confirming your purchase.

Liability details

FBN Travel acts as an intermediary between you and service providers. We are not responsible for the actions, omissions, or performance of third-party service providers.

Important notice

Our liability is limited to the amount you paid for the specific service in question. We are not liable for any indirect, incidental, or consequential damages.

Service provider responsibility

Airlines, hotels, car rental companies, and other service providers are independent contractors. We are not responsible for their services, policies, or any issues that may arise during your travel.

Dispute resolution

Governing law

These terms are governed by the laws of the jurisdiction where FBN Travel is incorporated, without regard to conflict of law principles.

Dispute resolution process

  1. Contact our customer service team to attempt resolution.
  2. If unresolved, disputes will be subject to binding arbitration.
  3. Arbitration will be conducted by a neutral third party.
  4. You waive the right to participate in class action lawsuits.

Contact for disputes

For any disputes or questions regarding these terms, please contact our legal team at legal@fbntravel.com.

Questions about these terms?

Contact our legal team for clarification on any terms or conditions.

Contact legal teamlegal@fbntravel.com