Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: May 2026

Our privacy commitment

Secure data

Your information is protected with industry-standard security measures.

Transparent use

We clearly explain how we use your data.

Your control

You have control over your personal information.

Data at a glance

Data we collect

Personal Information

  • Name and contact information
  • Email address and phone number
  • Date of birth and gender
  • Passport and ID information
  • Emergency contact details

Travel Information

  • Travel preferences and history
  • Booking and reservation details
  • Loyalty program information
  • Special requests and requirements
  • Travel documents and visas

Payment Information

  • Credit card and payment details
  • Billing address and information
  • Transaction history
  • Payment preferences
  • Financial account information

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system details
  • Website usage and analytics
  • Location data and preferences

Legal bases for processing

Contract Performance

We process your data to fulfill our contractual obligations, such as processing bookings and providing travel services.

Legitimate Interest

We process data for our legitimate business interests, such as improving our services and preventing fraud.

Consent

We process certain data based on your explicit consent, such as marketing communications and cookies.

Legal Obligation

We may process data to comply with legal requirements, such as tax obligations and regulatory reporting.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us. This includes personal information like your name, email address, phone number, payment information, and travel preferences.

How We Use Your Information

We use your information to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our website and conducting our business.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption and security protocols to safeguard your data.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content and advertisements. You can control cookie settings through your browser preferences.

Your Rights

You have the right to access, update, or delete your personal information. You can also opt out of certain communications from us. Contact us to exercise these rights or if you have any questions about your data.

Information collection and use

Personal information

When you use our services, we may collect personal information that you provide directly to us, such as:

  • Account information (name, email address, password)
  • Profile information (date of birth, gender, preferences)
  • Contact information (phone number, address)
  • Payment information (credit card details, billing address)
  • Travel information (destinations, dates, preferences)
  • Communication preferences and marketing consent

Automatically collected information

We automatically collect certain information when you visit our website or use our services:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent, clicks)
  • Location information (general geographic location)
  • Cookies and similar tracking technologies
  • Log files and analytics data

How we use your information

We use the information we collect for various purposes, including:

Service provision

  • Process bookings and reservations
  • Provide customer support
  • Send booking confirmations
  • Manage your account

Communication

  • Send important updates
  • Provide travel alerts
  • Respond to inquiries
  • Send promotional offers (with consent)

Improvement

  • Analyze usage patterns
  • Improve our services
  • Develop new features
  • Conduct research

Security

  • Prevent fraud and abuse
  • Ensure platform security
  • Comply with legal obligations
  • Protect user rights

Data security and protection

We implement comprehensive security measures to protect your personal information:

Technical safeguards

  • 256-bit SSL encryption for data transmission
  • Encrypted data storage
  • Secure payment processing
  • Regular security audits
  • Access controls and authentication

Organizational measures

  • Employee training on data protection
  • Strict access controls
  • Regular policy reviews
  • Incident response procedures
  • Third-party security assessments

Your privacy rights

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data

Restriction

Limit how we process your data

Portability

Export your data in a portable format

Objection

Object to certain data processing

To exercise any of these rights, visit our Privacy Rights page or email privacy@fbntravel.com.

Questions about your privacy?

Contact our privacy team for any questions or concerns about your personal data.

Contact privacy teamprivacy@fbntravel.com