Frequently asked questions

Many airlines allow booking up to roughly 11 months before departure; hotels are often available up to about 12 months ahead. Exact windows depend on the carrier, property, and fare—what you see in search is what you can book today.

FBN Travel is your booking partner. Flights are issued and operated by airlines; stays are fulfilled by hotels and properties. Your confirmation names the operating carrier or property and their rules apply for changes, delays, and baggage.

We use industry-standard encryption for checkout. Full card data is handled by certified payment providers—we do not store complete card numbers on our servers. Never share OTPs or passwords by email or chat.

For most instant purchases, the card is charged when you complete checkout and you receive confirmation shortly after. Some hotel or fare types may allow pay-later or property charges—those terms are shown before you pay.

Yes, where supported you can select a display currency during booking. FX rates and any card issuer fees are determined by your bank or wallet. The amount on the payment step is what we attempt to charge.

After an eligible cancellation is confirmed with the supplier, refunds typically post in about 5–10 business days for cards, 24–48 hours for some wallets, and 7–14 business days for bank transfers. Your bank may add extra days before you see the credit.

There is no single policy: each ticket or room has its own rules. We show key terms during booking and in your confirmation. If you are unsure, open the fare or rate details before paying or ask support to explain the fare class you selected.

Most airlines open online check-in about 24 hours before departure on their website or app. Your confirmation email may include a direct link. For some international trips or special cases, airport check-in is required—arrive with the documents listed for your route.

You need a valid passport for most international travel and government ID for domestic legs where applicable. Visas and health documents depend on nationality and destination—we give pointers during booking, but embassies and official sources are final.

Yes—add meal, seat, assistance, or room preferences in the booking flow when the form allows. Requests are forwarded to the airline or hotel but are not guaranteed until confirmed by the supplier.

Contact the operating airline first—they handle rebooking and compensation under their contract and local rules. Keep boarding passes and delay notices. If you bought travel insurance, notify the insurer as required. We can help you reach the right channel when you share your booking reference.

It depends on the country, visa type, and season. Some e-visas are issued in days; embassy appointments can take weeks. We give realistic estimates when you start an application—plan buffer before you book non-refundable flights.

Common items include a valid passport, photos, itinerary or tickets, hotel bookings, proof of funds, and travel insurance where required (for example Schengen). Exact lists are set by each consulate—we tailor the checklist to your nationality and route.

Yes. Enter the number of travelers and each age so we can match family or group plans.

It depends on the insurer and plan. Some policies exclude them, others cover stability periods or offer add-ons. Declare conditions honestly when asked — non-disclosure can affect claims.

Common exclusions include undeclared conditions, extreme sports (unless added), war zones, illegal acts, and losses from negligence. Each policy lists exclusions — review them before you pay.

Contact your insurer as soon as possible, keep receipts and reports (medical, police, airline), and follow their claims process. FBN Travel can help point you to the right channel for your policy.

Schengen visa applications usually require proof of medical cover meeting minimum amounts and validity for your stay. Pick a plan that explicitly meets Schengen requirements if you need a visa.

Many standard plans exclude high-risk activities. Look for optional adventure or winter-sports cover, or a specialist plan, and confirm the exact activities are named in the policy.

Single trip suits one holiday. Annual multi-trip can save money if you travel several times a year, but check maximum trip length and destination limits on each quote.

Cooling-off and refund rules depend on the insurer and whether cover has started. For changes to dates or travelers, contact the insurer or us promptly — mid-term changes are not always possible.

Choose Sign up, enter email and password, or use a supported social login if shown. Verify your email from the message we send. One account per traveler avoids mixed bookings—add family as travelers inside your profile.

Use Forgot password on the login screen, enter your email, and open the secure link we send. Links expire for security—request a new one if needed.

We recommend one account per person so bookings and notifications stay clear. Manage family trips by adding travelers instead of opening duplicate accounts.

Refresh the page, try another browser, disable aggressive ad blockers for our domain, and clear cache. If it persists, note your browser version and a screenshot and contact technical support.

Update to the latest app version, restart the phone, and log out and in. Reinstall if needed. If errors continue, contact support with your device model and app version.

Turn on notifications in your account preferences and in your device settings for our app or browser. We use them for booking updates and important travel notices.

Change your password, enable any available two-factor authentication, and contact us immediately with recent charges or messages you did not initiate. Do not share OTPs or card codes with anyone claiming to be support.

We use your data to complete bookings, comply with law, and improve the product. Marketing messages are optional and can be stopped from your account or the unsubscribe link. Read the details in our Privacy Policy and Cookie Policy.

Contact us with your booking reference and the email used at checkout before disputing with your bank. Many issues (duplicate charges, wrong amount, refund timing) are resolved faster through support than a card reversal. Chargebacks can lock the booking while the case is reviewed. If you did not authorize a charge, treat it as fraud and reach us immediately with any details you have.