Frequently asked questions

You can book flights up to 11 months in advance, and hotels can typically be booked up to 12 months ahead. Some airlines and hotels may have different booking windows, which will be displayed during your search.

Yes, most bookings can be modified depending on the airline or hotel policy. You can make changes through your account dashboard or by contacting our customer support team. Some changes may incur additional fees.

Absolutely! We use industry-standard 256-bit SSL encryption to protect your payment information. We never store your complete credit card details on our servers, and all transactions are processed through secure payment gateways.

You will be charged immediately upon completing your booking. The amount will be processed and your confirmation will be sent to your email within minutes of successful payment.

Yes, we support multiple currencies. You can select your preferred currency during the booking process, and we will display all prices in that currency. Currency conversion rates are updated in real-time.

Refund processing times vary by payment method: Credit cards typically take 5-10 business days, PayPal refunds are usually processed within 24-48 hours, and bank transfers may take 7-14 business days.

Our cancellation policy depends on the specific airline or hotel policy for your booking. We clearly display the cancellation terms during the booking process. Many bookings offer free cancellation within 24-48 hours of booking.

You can check-in online through the airline's website or mobile app 24 hours before departure. We also provide check-in links in your booking confirmation email. For international flights, you may need to check-in at the airport.

Requirements vary by destination. Generally, you need a valid passport for international travel and a government-issued ID for domestic flights. Some countries require visas. We provide destination-specific information during booking.

Yes! You can add special requests such as dietary requirements, wheelchair assistance, seat preferences, and more during the booking process. We'll forward these requests to the airline or hotel.

Yes. Enter the number of travelers and each age so we can match family or group plans.

It depends on the insurer and plan. Some policies exclude them, others cover stability periods or offer add-ons. Declare conditions honestly when asked — non-disclosure can affect claims.

Common exclusions include undeclared conditions, extreme sports (unless added), war zones, illegal acts, and losses from negligence. Each policy lists exclusions — review them before you pay.

Contact your insurer as soon as possible, keep receipts and reports (medical, police, airline), and follow their claims process. FBN Travel can help point you to the right channel for your policy.

Schengen visa applications usually require proof of medical cover meeting minimum amounts and validity for your stay. Pick a plan that explicitly meets Schengen requirements if you need a visa.

Many standard plans exclude high-risk activities. Look for optional adventure or winter-sports cover, or a specialist plan, and confirm the exact activities are named in the policy.

Single trip suits one holiday. Annual multi-trip can save money if you travel several times a year, but check maximum trip length and destination limits on each quote.

Cooling-off and refund rules depend on the insurer and whether cover has started. For changes to dates or travelers, contact the insurer or us promptly — mid-term changes are not always possible.

Creating an account is free and easy! Click the "Sign Up" button, enter your email address and create a password, or sign up using your Google or Facebook account. You'll receive a confirmation email to verify your account.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure link to reset your password. The link will expire after 24 hours for security reasons.

We recommend using one account per person. Having multiple accounts can cause confusion with bookings and loyalty points. If you need to manage bookings for family members, you can add them as travelers in your account.

Try refreshing the page or clearing your browser cache. If the problem persists, try using a different browser or device. You can also contact our technical support team for assistance.

Make sure you have the latest version of the app installed. If you're still experiencing issues, try logging out and back in, or uninstalling and reinstalling the app. Contact our support team if problems continue.

You can enable notifications in your account settings or through your device's notification settings. We send important updates about your bookings, travel alerts, and special offers.

Contact us immediately if you notice any suspicious activity on your account. We have a dedicated fraud prevention team that will investigate and take appropriate action to protect your account and information.