Question 1

What is Meet & Assist?

Accepted Answer

Meet & Assist is airport assistance arranged by FBN Travel — a dedicated agent greets you, helps with arrivals, departures, or connections, and can include fast-track, lounge access, porter help, or chauffeur transfers depending on the service you choose.

Question 2

Which airports are supported?

Accepted Answer

You can search Meet & Assist for Dubai (DXB), Abu Dhabi (AUH), Sharjah (SHJ), Doha (DOH), Riyadh (RUH), Jeddah (JED), Cairo (CAI), Bahrain (BAH), Muscat (MCT), Kuwait (KWI), Amman (AMM), Istanbul (IST), London Heathrow (LHR), Paris CDG (CDG), and more. If your airport is not listed, request a tailored proposal and our concierge team will check availability.

Question 3

Is pricing shown instantly or confirmed by the concierge team?

Accepted Answer

When a service is bookable online, you will see pricing before you pay. For some airports or bespoke requests, our concierge team confirms availability and pricing first — there is no payment until you approve the quote.

Question 4

Can I request fast track, lounge access, porter, or family assistance?

Accepted Answer

Yes. Use the service type filter when searching, or describe your needs in a tailored proposal — fast-track immigration, lounge access, porter service, VIP arrival/departure, chauffeur transfers, and special assistance for families or large groups.

Question 5

What happens if my airport is not instantly available?

Accepted Answer

Search may show no live results while providers are being connected for that airport. Use “Request tailored proposal” or “Request availability” on the results page — our concierge team will confirm options and pricing for your dates.

Question 6

How will the team contact me?

Accepted Answer

After you submit a request, you can continue on WhatsApp with your details prefilled for a fast reply. We also follow up by email or phone using the contact details you provide. Support is available in English and Arabic, 24/7.

Staging Pilot Meet & Assist

How are you travelling?

Arrival

Departure

Connection / Transit

Choose your airport assistance

Meet & Assist

Fast Track

Lounge Access

VIP Arrival

Family Assistance

Porter Assistance

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